Aurora, Thornton, Centennial, Denver Auto Repair

1

Made an appointment online for an oil change and a tire rotation but didn't get any confirmation by email or phone. Called them up a couple days later to confirm appointment. The person on the phone and the woman at front desk told me it'd take 2 hours, 3 worst case scenario. I went to grab a bite to eat and waited around for 3 hours. They didn't get to my car or communicate that they were behind. So took my car and left. I thought if you made an appointment, they'd work on your car at the time the appointment was for. Isn't that why you make an appointment? Slow service, bad communication.

4

5

I had Brad call me up with a mechanical claim for a mutual customer. This man was professional and respectful. Brad also had all the documentation I needed to take care of our mutual customer. Thanks CO Tire and Service, but most of all THANKS BRAD!

5

I had Brad call me up with a mechanical claim for a mutual customer. This man was professional and respectful. Brad also had all the documentation I needed to take care of our mutual customer. Thanks CO Tire and Service, but most of all THANKS BRAD!

5

This place is awesome highly recommend. And the gentleman at front desk he is a Master to take care of your Problem, (Brad )thank you so much brother

5

Colorado Tire and Service gave me a range of tire options that I could choose from. I dropped my vehicle off and the work was accomplished before the deadline. They are eager to serve and a trustworthy business.

5

This shop is amazing! I would never take our vehicles anywhere else! Fast, professional service with a crew who knows what they’re doing!!!

5

1

I was recommended CTS by my warranty company for my window regulator to be replaced. They told me that it PROBABLY would be taken care of (my warranty is really good) against my wishes they ran a computer diagnostic as well as checked my fluid levels and tires even though the only thing I brought it in for was my window. Of course I already knew what was wrong with it but that’s besides the point. So after they did the diagnostic they called me and told me it was $540 to repair, and the warranty company is only covering $300 so I would have to pay $244 out of pocket. I told them I would not be doing that, and when I went to retrieve my car they held my keys from me until I paid $65 for the diagnostic. My last car was a Honda Civic as well and I suppose this happens to these cars because the window regulator broke in that one too. The cost for the regulator was $60 and my friend put it in for me which took about an hour so I can’t imagine why it would be so expensive. I called my warranty company and they told me that the shop asked them for only $150 to replace it, and they told the shop that they would cover $330. Well, on top of the $330 that my insurance company was gonna pay them they decided to charge me an additional $244. Super unprofessional. I just called Gary’s automotive and they said start to finish the TOTAL would be around $300 and my warranty should cover the whole cost. My husband called CTS afterwards and asked to speak with the manager and James (if that was his real name) refused to give him the managers phone number or even his name.

Sorry you feel this way, but it is your warranty company that refused to pay the entire bill. You should be reviewing them not us.

- Colorado Tire and Service - Aurora
1

I have been a long-standing member of this business since 2016 and the management has changed over 3* times, each time getting worse and worse as they go... now the management is not willing to honor the fact that I've been a customer for years and they've always fit me in and made sure that they took care of me. If this business doesn't want to be kind to their longstanding customers how do you think they're going to treat somebody new? Do yourself a favor go to Grease monkey around the corner or to Goodyear on Arapahoe either one of those is way far better than Colorado tire and service. Until businesses realize that bedside manner is something they should be concerned about businesses will continue to go down in this business definitely has.👎👎👎👎👎