Colorado Tire and Service was recommended to us by friends. We had come in late one evening to get an estimate on any brake-work that we may need and were received kindly by Lance (despite coming in 5-10 minutes before close). He gave us a clear estimate and was extremely understanding, listened to our concerns and did not push any services on us. Often enough we have encountered pushy customer service but Lance gave one of the most comfortable customer interactions we've ever had! He made recommendations based on the situation and offered various solutions. We returned for a service the following weekend and had a great experience. Though we arrived a little late everything was completed with no issues. The check seemed be thorough (we were able to observe) and the information was then clearly conveyed to us afterwards. Lance explained the results and showed us while our car was still suspended. He reassured us that no work needed to be done and that if we suspect any issues or were worried about anything we were able to come in any time to get re-assessed. Likewise, while we waited we were able to ask Lance questions unrelated to our service (pertaining to other car repair needs) and he kindly and earnestly answered all the questions he could, as well as gave us needed advice. We had a great experience here and found the prices are comparable but often more modest than shops we've been to in the past. Overall, a wonderful experience, both in the work being done and the customer experience. Would definitely recommend this place to anyone.
Thanks so much for the review. I will be sure to pass this on to Lance. Thanks again and we will see you next time. Jason-Owner
- Colorado Tire and Service - Centennial