I was recommended CTS by my warranty company for my window regulator to be replaced. They told me that it PROBABLY would be taken care of (my warranty is really good) against my wishes they ran a computer diagnostic as well as checked my fluid levels and tires even though the only thing I brought it in for was my window. Of course I already knew what was wrong with it but that’s besides the point. So after they did the diagnostic they called me and told me it was $540 to repair, and the warranty company is only covering $300 so I would have to pay $244 out of pocket. I told them I would not be doing that, and when I went to retrieve my car they held my keys from me until I paid $65 for the diagnostic. My last car was a Honda Civic as well and I suppose this happens to these cars because the window regulator broke in that one too. The cost for the regulator was $60 and my friend put it in for me which took about an hour so I can’t imagine why it would be so expensive. I called my warranty company and they told me that the shop asked them for only $150 to replace it, and they told the shop that they would cover $330. Well, on top of the $330 that my insurance company was gonna pay them they decided to charge me an additional $244. Super unprofessional. I just called Gary’s automotive and they said start to finish the TOTAL would be around $300 and my warranty should cover the whole cost. My husband called CTS afterwards and asked to speak with the manager and James (if that was his real name) refused to give him the managers phone number or even his name.
Sorry you feel this way, but it is your warranty company that refused to pay the entire bill. You should be reviewing them not us.
- Colorado Tire and Service - Aurora