Aurora, Thornton, Centennial, Denver Auto Repair

1

Colorado T&S had charged me for "plugging" my tire where there was a hole. I am on vacation from 8 hours away and this was the only shop I could find on such short notice and was showing up on Google due to their amazing reviews. 2-3 hours after leaving, my tire low pressure light came on and I had called the shop to let them know because they were closing in 15 minutes since it was later at night. Next morning came, and the tire was completely flat again. I went back to the same shop and was told it would be a 3 hour wait even though it was an issue from the prior day and I had called to let them know. I went to Big O Tire down the street at 6th and Helena and was told that my tire shows no signs of repair where the hole was and that it was hard for them to find and took them half an hour to find because it was so small. They had told me that Colorado T&S charged me for doing nothing, and that they had basically stole my money, which I felt like they did too. I was in and out at Big O Tire with no issues!! Do not go to Colorado Tire and Service if you can avoid coming here

Tyson, sorry we didn't meet your expectations. Just for clarification the technician noted a bead leak on your tire so there wouldn't be a patch or plug to correct that. If you would like to discuss further please reach me @ [email protected]

- Colorado Tire and Service - Centennial
5

As always, great service!!

5

It's a great team at the Aurora office. They were so nice to work with since when the first day when I called them for quotes about a tire replacement. Ray was super helpful the whole time and was really decent with letting me know each step of what was happening.

1

HORRIBLE PLACE! Will send you cars knowing things are wrong with it and call you the stupid one for buying. Never have I dealt with a more unprofessional place in my life. Better business bureau will be after them.

All customers are given a fair opportunity to purchase vehicles, however you are not a customer. We are dedicated in offering high-quality, pre-owned vehicles to our customers. Your review is unwarranted, not deserved and unappreciated. It will be reported as such.

- Colorado Tire and Service - Aurora
1

I’ve taken my car here for many years. Never again. I was disappointed in the recent service as I brought my car in for a new thermostat housing and was without a car for over a week! I spent hundreds of dollars on Lyft for work and other purposes. They didn’t notice my fan wasn’t working until after replacing the housing and I agreed to have a new one installed. After waiting for the delivery of the part, I was told the wrong part was ordered and I had to wait more for the correct part to be ordered and delivered. The very next morning after paying over $1000 to pick up my car, my car overheated on the way to work and was showing the SAME problem I initially brought it in for. I called and was told to have it towed and they gave me JJs Towing number. I was furious that on top of trying to figure out a way to work, I had to also call the tow company and take care of that. More money spent on Lyft and more waiting. I called to find out what was going on but it rang to another location. Multiple times during this ENTIRE process, I was unable to get a hold of anyone at the Aurora location and it would ring to another location. This person was so helpful and let me know they should have a LOANER car I could have used this entire time saving me hundreds and he was going to call Tom for me and have this handled. I was told later to come in as they have a loaner car for me (we were heading into yet another weekend but a holiday weekend this time). When I got there my car was ready and Tom told me the reason it broke down was the new hose they just installed wasn’t clamped on and shot off while I was driving. See pic of engine. Really??? I am beyond confused as why I was never offered the loaner car until over a week after bringing it in? The delays were all due to the mistakes and carelessness. I’m the one who had to pay (money and stress, etc!) I’m very frustrated and also wondering why they KEEP reaching out via text and emails repeatedly for me to leave a review? Here you go. Edit: car never stopped leaking so essentially wasted over $1000 and my time and stress. I’m taking it to another mechanic who has had to fix this company’s work before. Do NOT recommend at all.

5

The shop did a fantastic job on my Chevy brakes, and they explained the entire situation in detail. They articulated the needed repairs in advance and explained that the uneven wear on the rotors would require machining. Then, they executed the job perfectly. Brakes are a breath of fresh air now. The car drives well and feels like new! Thank you CTS!

5

This team has the best customer service!! As a woman I never fell taken advantage of they are honest and have never let me down!

5

Patched a tire for my wife at no charge. Have also used them for basic upkeep like wheel alignment and have always been pleased.

5

Good custmer service

1

AWFUL. Very rude and dishonest. Did not end up purchasing from here, because when I called the day prior to coming, they said car was available, and day of said car was available, drove an hour and a half here for them to tell me they didn’t have the car. They also did not even offer to help me find a different car on their lot. DO NOT GO HERE, TRUST THE OTHER ONE STAR REVIEWS!!!